Welcome to Urban Deco website! You can access our wide range of products and services at www.urbandeco.co.uk.
For in-store orders, please note that the following Terms & Conditions don't apply. If you have any queries or need clarification about these terms and conditions, feel free to contact our store team directly.
These terms and conditions govern your use of our website. By placing an order, you agree to abide by the terms and conditions outlined here. Be sure to carefully review the TERMS AND CONDITIONS, and check back on this page regularly for any updates or assistance you may need. It's important to note that all terms and conditions mentioned here comply with Distance Selling Regulations and do not impact your statutory rights.
Terminology
- "You": Designates the individual engaging in the purchase of products from this platform.
- "Our/We": Designates the retailer/company responsible for vending products on this platform.
- "Items": Denotes the products available for sale or delivery via this platform.
- "Made to order": Refers to customized products or goods not currently stocked by the Seller.
- "Delivery": Signifies the conveyance of ordered goods to your designated address within the stipulated timeframe.
Contract Terms and Conditions
- Placing an order on this website indicates your acceptance of our terms and conditions.
- Orders can be returned and refunded within a 14-day period. However, made-to-order products are non-refundable and cannot be canceled.
- Upon delivery, it is your responsibility to inspect the product and sign the delivery note.
- A 50% deposit is required to order items, with the remaining balance due before delivery.
- Return requests will not be accepted if the item's packaging is discarded or if it poses a safety risk to our couriers during collection.
- Our liability for damage during delivery is limited to repair, replacement, or refund of the damaged item's value.
- Please inspect flat-packed items before assembly, as assembly attempts void our Returns Policy.
- Clearance items are not eligible for replacement and are returnable only if faulty or damaged upon delivery.
- We reserve the right to amend or update these policies without prior notice.
Price & Payment
- All prices listed on our website include VAT.
- Standard one-man delivery to the customer's doorstep is free, except for certain postcodes.
- White Glove Delivery, including assembly, is available for an additional charge of 20% of the order value.
- Prices are exclusive to online purchases and seasonal sales.
Delivery
Deliveries are made on business days. Delivery timeframes and protocols depend on the location and type of delivery service chosen. For detailed information, please refer to our Delivery Protocols.
Voucher Code
Coupon codes cannot be used on items marked as 'SALE ITEMS' or with finance options like V12 Finance and Clear Pay.
Delivery Protocols
- Ensure safe and adequate access for delivery vehicles.
- Provide advance notice if you cannot be present during delivery.
- Drivers will not be responsible for dismantling or disposing of old furniture.
Deposit Information
Customers can pay a 50% deposit initially and settle the remaining balance once items are ready for delivery. Payments can be made using credit cards, debit cards, or bank transfers.
Privacy Protection
Urban Deco collects personal information solely to process your orders and address inquiries. We do not disclose details to third-party affiliates without your explicit consent. For more information, refer to our Privacy Policy.
Applicable Law
All transactions and engagements with Urban Deco are governed by the laws of England and Wales. By using this platform, you consent to resolve any disputes under this jurisdiction.